I have a wide range of skills and experience across multiple disciplines. Most recently I worked for CenturyLink in the Consumer Repair department assisting customers and other agents with technical issues ranging from rebooting equipment to rebuilding line provisioning. While here, I worked as a full-stack web developer to design, build, implement, and maintain tools to make it easier for agents to fix client issues while providing tracking and metrics for management. These tools greatly improved the efficiency of the entire department.
I have also spent time working with programmable microcontrollers such as the Arduino to design and build replica and custom movie props. Many of these have included custom lights and sound triggered both by button press and by motion to accurately simulate the products as seen on the big screen.
I specialize in and greatly enjoy fixing things. This could be fixing a knowledge gap people have about the differences between IMAP and POP3 email and why they can't get email on their phone and computer. Or a physical breakage like a high-powered LED releasing its magic smoke from a prop at a convention and needing a replacement. It could also be a technology I am unfamiliar with. Hunting down and learning new information to fix a gap in my proficiency is possibly my greatest skill.
|Computer Hardware||Networking||Systems Engineering||Program & Project Management|
|Technical Writing||HTML/CSS/JS||Microsoft Office||Program Analysis|
Full stack engineer for Angular JS and Node.js projects developed using the in-house JSAPI API.
Original Cluebat is the official provider of the novelty Original Cluebat. Designed to assist people when they just don't have a clue, these small wooden bats are the perfect office accessory.